How do I track my delivery?

Once your order has been dispatched from us you will receive an email with your Royal Mail tracking number. In order to track your parcel copy and paste this tracking number into Royal Mail's track and trace website: Track and Trace - Track your Item | Royal Mail Group Ltd From here you can trace the whereabouts of your parcel and get an estimated delivery date. 

How do I make a return?

Please follow the link HERE to access our Royal Mail Returns Service

Simply fill in the boxes as instructed on the page linked

Alternatively, you can return your order into the store directly. 

Any purchases made from November 15th onwards will be eligible for return up until January 15th.

Can I book an appointment for shoe fitting?

Appointments are only open during the back-to-school period, where you can book an appointment for a shoe fitting for children only.

You can book by following this link: Appointment for children's shoe fitting (wjfrenchandson.co.uk)  

We still always welcome walk-ins so an appointment is not essential. 

Do you ship worldwide?

Unfortunately, we are currently unable to ship outside of the UK.

Can you repair this?

Our ability to repair an item depends on the materials and quality of the shoes. If you are unsure, please email us at mail@wjfrenchandson.co.uk with a picture of what needs repairing. 

Please note we do not repair designer brands.

If you have any other questions or queries then please contact us either by email: mail@wjfrenchandson.co.uk or by phone 02380 226542