Award Winning Family Retailer

Terms & Conditions

These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our delivery service.

This website is owned and operated by W.J French & Sons Ltd ("we”, "us”). Registered office: 39-41 Bedford Place, Southampton, SO15 2DG. Company Registration Number: 00540004 in England and Wales. VAT number: 188128045.

Please read through these terms and conditions carefully before using this website, and also read our Privacy Policy regarding your personal information.

We aim to process all enquires and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for UK and European adult residents and consumers only. If you are under 18, you can only use this site with the involvement of a parent or guardian.

We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

If you have any questions or comments about the W.J French & Son website, or want to ask us anything about our terms and conditions, please email us at or by using the ‘contact us’ link on our website


W.J French & Son Ltd has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. Where a product’s correct price is lower than that paid, we will refund the difference to you, and despatch your order in the usual way. Where the correct price is higher you will have the option of proceeding with the order at the correct price, or cancelling the order. Where a reduced price is shown on sale, the item(s) have been on sale at the higher price for 28 days or more.

Reduced products will show the ‘now price’ and ‘was price’ with banners reflecting the discount level by £ or % off. The reductions shown are reductions from the original (‘was price’) charged on the website.

Pricing and availability information is subject to change without notice.

All prices are quoted in UK pounds sterling. All prices are inclusive of VAT. Some children's shoes are exempt of VAT.

Prices of goods displayed in and ordered through the website may differ from prices in store.

How your order is processed

After you have placed an order with us, we will send an email acknowledgement of that order to your designated email address. This email is a confirmation and acceptance of your order.

If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email or phone call, and refund when necessary.


Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.


Payment can be made using the following major credit and debit cards:- Visa, Visa debit, Maestro, Mastercard & Paypal. All payments made to W. J French & Son are processed through secure payment gateways. Payments will show on your bank statement as WJ French and Son. Payments placed on our website are processed by either Paypal or Secure Trading, as selected at the checkout all payments will be subject to security checks from the card provider, Paypal and W J French and Son.

This is done through a validation process with the issuing card company using comparative information supplied from the customer and the issuing card company or PayPal depending on your method of payment. We may also contact you by email or phone to confirm any additional information. This will be done prior to your order being processed and may cause a delay in dispatch. When you place your order online, we do not see your payment information. Please note that if you pay by Paypal e-cheque the order isn't generated until the e-cheque clears which can take up to 10 days. p>Governing law and jurisdiction

The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

These terms and conditions, together with our current website prices, delivery and returns details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.

Use of the W.J French & Son Ltd Website

Ownership of rights

All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to, W.J French & Son Ltd.

You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.

Accuracy of content

We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.

If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure, which is explained in our delivery and returns policy.

We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.

Damage to your computer

W.J French & Son make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.

Links to other websites

We take no responsibility for the content or operation of third party websites that you may access following links from this website. We strongly advise that you read the privacy policy and terms and conditions relating to any third party websites that you visit.

We do not hold any responsibility for any site, or its content, that has chosen to link to us.

Password and security

If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you. If you have reason to believe that this may have been compromised, please contact us immediately.

Three month school shoe fit guarantee


From 1st July 2021, when we fit a shoe in-store we will guarantee that the pair of school shoes will fit for 3 months. Therefore, if your child grows out of them, please come back and we will exchange them for a suitable pair.


School Shoe guarantee T&Cs:
These terms are effective from 1st July 2021 until further notice.


We will guarantee the fit of your children’s school shoes for three months from the date of purchase.  If it is agreed by ourselves that the shoes have been outgrown we will exchange them for a suitable pair.


These Terms apply to all purchases of Full Price Back to School Kids shoes (not including plimsoles and school sport shoes) in-store from 1st July 2021.


We guarantee that the Shoes will remain the correct fit for your child or children’s feet for 3 months from the date of purchase (the “Guarantee”) or we will give you an exchange in accordance with the returns policy below.


The Guarantee is subject to the following: 

a.    the Shoes must be purchased from 1st July 2021 from W J French & Son

b.    the Shoes have been fitted by a trained W. J. French & Son shoe fitter in our store.

c.     you can provide proof of purchase of the Shoes in the form of an in-store receipt.

d.    One of our fitters has agreed that the shoes no longer fit your child or children.

e.    the shoes are returned instore within 3 months of purchase.

f.      This guarantee does not apply to shoes that are purchased online as they have not been fitted by us.

g.    This offer is for an exchange.  Refunds will not be given unless the product is faulty.


W. J. French & Son reserves the right to cancel or amend these Terms without notice in the event that there is any actual or anticipated breach of any applicable law or regulation or any other event outside W. J. French & Son’s reasonable control. Any changes will be posted with these Terms.


In the event of any dispute regarding the Terms, conduct, results and all other matters relating to this, the decision of W. J. French & Son shall be final and no correspondence or discussion shall be entered into.


The Offer and Terms will be governed by English Law and any disputes will be subject to the exclusive jurisdiction of the Courts of England.