Expert In-Store Fitting Service
Award winning Family retailer 2017
Free UK Next working day delivery

Privacy Policy

Privacy Policy

How we use your information

W.J French & Son Ltd never make your personal details available to any other company for marketing purposes. W.J French & Son Ltd may hold your personal details in order to process your order and maintain your account for research purposes.

Use and storage of data

If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with.

We do not store any payment details. Once you have given us your payment details we will use them for the transaction they have been given for and that transaction only.

Email communications

If you have registered to receive emails from W.J French & Son Ltd, you can remove your email address from the list at any time by using the links in the emails that are sent to you. We will never make your personal details available to other companies for marketing purposes.


Our site also uses cookies, which are small pieces of code that allow small amounts of information to be sent from your browser to our web server. Cookies are used to keep you logged in to the site, or keep items in your basket if you navigate away from the site and then return. If you have entered card details, they will not be stored if you navigate away from the site. Cookies do not give us access to your computer.

You can view a list of cookies stored on your computer by selecting ‘Page’ then ‘Web page privacy policy’ in Internet Explorer. You can disable cookies in Internet Explorer by selecting ‘Page’ then ‘Web page privacy policy’ then ‘Privacy’ and changing your privacy setting using the sliding bar. However, this will result in you being unable to purchase from www


To prevent any unauthorised persons accessing your data, it is protected throughout the payment process. We use PayPoint to process all our payments which is certified to the highest level of the Payment Card Industry Data Security Standard (PCI DSS).

Your personal and payment details are captured online using industry-standard technology, which encrypts all information to make it secure.

Access to your data

On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information which is not specifically requested by you. Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request. Once we have received your written request and payment of the fee, we will respond to your request within 40 days.

You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.